Help & Support

Harbor Heist saves your harbor on your device and, whenever the game is online, to your game account on our servers. Reinstalling the game on the same iPhone or iPad brings back the same account, because the game keeps its player ID in your device’s keychain.

To move to a new iPhone or iPad, sign in with Apple in the game’s Settings before you switch, then sign in with the same Apple Account on the new device. On Android, keep the game installed: until account sign-in comes to Android, uninstalling the game can lose the link to your harbor.

If your harbor still looks wrong, email support@harborheist.com with your captain name, your device model and roughly when it happened.

Apple or Google Play confirms each purchase, and the game then adds it to your game account. Keep the game open and online for a moment, or close it and open it again: the game finishes any confirmed purchase that has not reached your harbor yet.

Still missing? Email support@harborheist.com with your captain name and the order ID from your App Store or Google Play receipt email.

Bait, coins and offers are consumable items. Once they reach your harbor they belong to your game account, so the store’s restore option does not apply to them. They come back with your account: on iPhone and iPad, reinstall on the same device or sign in with Apple on a new one.

If something is missing after that, email us with your order ID and we will check your account.

Purchases are made through Apple or Google Play, and refunds follow the policy of the store where you bought. On the App Store, request one at reportaproblem.apple.com; on Google Play, from your order history.

In the game, tap the gear button to open Settings, then DANGER ZONE, DELETE ACCOUNT and the red DELETE MY ACCOUNT. The account deletion page has every step, what we delete and what we keep, and how to ask us by email instead.

Harbor Heist is free to download and play, and every in-app purchase is optional. It is made for entertainment: it offers no real-money gambling and no chance to win money or prizes of real-world value. Bait, coins and every other item in the game are virtual items with no cash value, and they cannot be exchanged for money.

Every cast brings up one catch at random. The cast odds page lists the chance of each one, and buying bait never changes them.

Open the game’s Settings and switch Alerts off, or turn off notifications for Harbor Heist in your device settings.

Players in the European Economic Area, the United Kingdom and Switzerland can open Settings, PRIVACY CHOICES in the game at any time. On iPhone and iPad, tracking is controlled in iOS Settings, Privacy & Security, Tracking; on Android, reset or delete your advertising ID in your device’s ads settings. Our Privacy Policy has the details.

Harbor Heist comes to iPhone and iPad first, and the Android version is coming soon to Google Play.

Email support@harborheist.com. A real person reads every message, and we aim to answer within two business days.